How to Hire, Train, and Retain the Best Employees Training leaders means developing a partnership between the employer and employees. This commitment takes time and involves both bottom line and business metrics, as well as behavioral and team building skills. The issues related to soft skills, such as behavioral and team building skills are explored in depth in Mike Gregory’s book, The Servant Manager, 203 tips from the best places to work in America. This article introduces some of the concepts from this book and a corresponding video series.