Emotional Considerations for Transitions

Time to Check-in and Frankly Address those Emotional Issues

Seller’s remorse is real and not being emotionally prepared to transition the business is as dangerous as the value and financial matters. The emotional component of the sale/transition is worth considerably more than the money you will receive for the business. In this article, Edwin Mysogland shares the importance of addressing the emotional issues that arise when small business owners transition out of the business.

[su_pullquote align=”right”]Resources:

What are the Transitioning Options Available to the Exiting Business Owner?

Keeping it in the Family—Keys to Successful Family Business Transitions

Exit Option Case Studies—A Deep Dive into the Benefits

Transition Planning: The Good, The Bad, and The Ugly

Exit Option Analysis: Helping Your Clients Understand and Evaluate Ownership Transition Options

Psychology of Succession

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As entrepreneurs and small business owners, we often think ‘we are going to be happy when…’  But selling a company is not a ticket to happiness for the rest of your life.  The emotional complexity of the sale of a business cannot be ignored.  The business has been a part of you and maybe your family, and perhaps it has been a fixture in the community for several generations.  Or, it just seemed like a good idea at the time when you bought or started it.  Regardless of how long you have been an entrepreneur, you are charged with caring for this baby known as a business.  You fed it, you nurtured it, it brought you joy (hopefully), and it had its disappointments.  Perhaps you resent it for the time it took away from your family or the strain it put on your relationships.  Hopefully, you have nothing but fond memories and this “asset” served you well.  My assumption is that regardless of your feeling about the business, one thing is for certain—you will feel a loss when you sell.

Have You Heard of Seller’s Remorse?

Seller’s remorse is when a seller changes his/her mind about selling.  Sometimes it is about motivation, value or fear of what comes next, among other reasons.  What you need to know is that it is real and you must make sure that you emotionally check in with yourself.  Why?  According to the Exit Planning Institute, 76% of business owners who sold their businesses profoundly regretted selling within a year.

Can you imagine going through this whole process only to wish you had not done so?

Have You Thought About What You are Going to Do?

Maybe not with the money, but with your time.  So many business owners have been so consumed with their business for so many years that they do not know what to do with their time after they sell.  When I was in the business brokerage industry, one of the business brokers I hired for our practice came from a call from his wife who wanted him to find something to do!  It is a serious challenge for business owners having nowhere to go after selling a business.  It is very tough and why so many sellers unretire to buy another business.

So, Let’s Talk a Little About the Mechanics of Loss…

Whether it be a pet, person or business, when it is no longer in your life, there is a void.  Some choose to handle time in healthy ways like hobbies, volunteering, mentoring, and reconnecting with others.  However, some turn to passing the time in unhealthy ways.  Time does not stop, so how you plan to pass your time is integral to this process.  Here are some tips.

How Will You Spend Your Time?

Regardless of how long you have owned and operated your business, there is a structure and routine to your day as well as your weeks and months.  Can you imagine not having a schedule or standing meetings?  Imagine the ideal day for you without the business.  Some owners say they will golf or play tennis every day.  Unfortunately, that is not a lasting solution.  That passed the time, but it lacked the emotional connection that you will be seeking to replace.  As difficult as the exercise may be, look at the business and what source of satisfaction does it bring you?  For example, if you were the one who loved the routine of going to work (like me), and after you had left the business you were volunteering or mentoring on an “as needed” basis—this would not be ideal because you valued the structure of your days.  Finding something that you could do on a consistent basis would most likely provide the satisfaction you seek.

How Will Others View You?

One of my dearest friends always says, “It is better to be seen than viewed.”  However, in this context, it is your identity that was in the business.  So how do you believe others will treat you after you have left?  So many business owners that have been in the business for years have grown up with customers, competitors, vendors, etc., and those people are more to you than the roles for which they served the business.  Will they remember you if they are staying while you are moving to the next phase of your life?  One of the more interesting articles I recently read was “What Will You Put on Your Business Card After You Have Exited Your Business?” by Larry Gard, PhD.  Dr. Gard indicated that if you are concerned that people will treat you differently or with less respect, you should consider what sort of reaction you would like to receive.  If you want to be identified for more than the business, you have to provide enough information that will start a conversation.  While it seems to be for the retiree, it is as much or more applicable for anyone who is considering an exit or has exited a business.  Whether it is the business owner who returned to the workforce as a W-2 employee, or the entrepreneur running full speed into the next chapter—how you are perceived is material.  Despite what you may think, the business is a part of who you are, but is not who you are.

Having Your Head in the Sand

There are dangers thinking that you will successfully transition out of your business.  There are several fallacies and misconceptions that business owners typically have and must be overcome:

The Pessimistic Position

• There is no one who can run it like me
• There is not a buyer for this business
• There is no market for this business

Or the opposite…

The Know it All

• I know the value of the business
• I know that all kinds of buyers would want this business, I get letters all of the time
• One of my kids will want this business
• I can do an ESOP (Employee Stock Ownership Plan)

Both states of mind are dangerous because they lack knowledge.  It is likely that little or no preparation has been done.  “We will figure it out as we go” is not a strategy.  This position will tend to scuttle the process when reality sets in as the transition execution moves forward and provides tangible evidence of the lack of planning.

Is There a Post-Exit Role for You?

In most sales or transitions, the owner transition is important.  In fact, the smaller the business, the more important the transition involvement period.  However, what I am referring to is what are you going to do after you are not needed regularly?  What is your role going to be at home, your church, or serving your community?  Do not discount the importance of the departure of one role and the entrance to another.

Family Considerations?

You might assume that I am referring to your blood family, but I am referring to the family of employees that you may have.  You believe that you have an obligation to continue to provide them a livelihood and if you are not there, who is going to do it?  I know of many business owners who are paralyzed to enter this process because they NEED to provide.  If you are over sixty, here is a hint…They are wondering what you are going to do with the business when you retire.  Hopefully, you care a great deal for those who work for you.  If you are that business owner, it is imperative to care enough and plan so that your employees are taken care of after you transition from the business.

We have all behaved irrationally toward something important and should not have.  The same holds true for this process.  As the time grows closer to exiting the business, the level of anxiety will amplify.  If it is left to its own devices, it will work at minimum—slow the process, and at worse—will scuttle the deal.

Seller’s remorse is real, and not being emotionally prepared to transition the business is as dangerous as the value and financial matters.  The emotional component of the sale/transition is worth considerably more than the money you will receive for the business.

Ed Mysogland is president and managing member of Legacy Transition Advisors, LLC. The firm is an Indiana-based company that provides exit planning and business valuation services for small and mid-sized privately held business owners who seek to grow and improve their business. Mr. Mysogland is an Accredited Valuation Analyst (AVA) designated by the National Association of Certified Valuation Analysts, Certified Machinery and Equipment Appraiser (CMEA) designated by the NEBB Institute, Senior Business Analyst (SBA) designated by the Society of Business Appraisers, Candidate Member of the American Society of Appraisers Machinery & Technical Specialties (MTS) discipline, and Candidate Member of the Institute of Business Appraisers. Mr. Mysogland is President of the Central Indiana Chapter of the Exit Planning Institute and leads the State of Owner Readiness research efforts in his local business community.
Mr. Mysogland can be contacted at (800) 430-1442 or by e-mail to ed@legacytransitionadvisors.com.