From investing in and advising dozens of marketplace businesses for more than a decade, we have found that while simple five-star systems are good enough at identifying and weeding out very low-quality products or suppliers, they do a poor job of separating good from great products or suppliers. This may not be a big issue for marketplaces offering commodity products and services, but it can be a serious problem for marketplaces where it is important to allow truly great providers to differentiate themselves clearly. To read the full article in Harvard Business Review, click: The Problems with Five-Star Rating Systems…
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Publicly sharing diversity numbers—positive and negative—can be beneficial to companies because it shows a willingness to openly address diversity issues. Sharing the numbers also allows for a company to be held accountable for future progress in reaching diversity goals. To read the full article in CNN, click: Why Sharing Diversity Data Publicly can be Good for Your Company.